23 References


1.  Lysons, K and Farrington, B (2006) Purchasing and Supply Chain Management, Pearson Education Limited, England.

2.  Quality Management Systems — Guidelines for Performance Improvements (ISO9004: 2000, IDT), International Standard, 2nd edn 2000 – 12 – 15 Department of Standards Malaysia (DSM), Malaysia.

3.  Wisner, J D, Leong, G K and Tan, K-C (2005) Principles of Supply Chain Management: A Balanced Approach, South-Western, Thomson Corp, USA.

4.  Leonard-Barton, D (1995) Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation, Boston: Harvard Business School Press, USA.

5.  Shah, A J, Sterrett, C R and Anderson, W L (2004) Southwest Airlines Co., Frostburg State University, USA, www.iflyswa.com

6.  Hiebeler, R, Kelly, T B and Ketteman, C (1998) Best Practices — Building Your Business with Customer-focused Solutions, copyrighted by Arthur Anderson, Simon & Schuster UK Ltd, UK.

7.  Fine, C (1999) Clockspeed: Winning Industry Control in the Age of Temporary Advantage, Boston: MIT Press, USA.

8.  Hayes, R H and Upton, D (1998) Operations-based Strategy, California Management Review (summer edition), USA.

9.  Benton W Jr. (2007) Purchasing and Supply Management, McGraw-Hill/Irwin, New York, USA.


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